D-Designs Team

Where data meets empathy

For us, customer experience is not just a means of customer loyalty, but the essence of genuine customer enthusiasm. At six locations, we combine well-founded data with heart-to-heart empathy and thus ensure that the CX is remembered. We are ready for you – whether in Z├╝rich, Luzern, Basel, Munich, Berlin- and of course remotely anywhere in the EU region.

D-Designs CX

Communicate correctly at the right time in the right place? We take care of that on all your digital channels and platforms.

Successful CX needs a customer-centric strategy – and a clear vision to create special customer experiences. Together with you, we design a superior customercentric appearance – with a precise profiling of target groups and needs. On this basis, we develop the right communication, data and technology strategy for you. This is how we help you to successfully build and align your CX. At the same time, we develop approaches that you can use to measure and evaluate the success of your customer-oriented marketing and sales measures. Because not only you are happy about an optimized return on experience, but also your shareholders.

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CX-Operating Model

The fundamental basis for the success of your CX: credibility and authenticity. We analyze the character and appearance of your brand and support you in making adjustments where necessary. The desired orientation should match your brand values and your DNA, and the attitude should be understandable and credible internally and externally. The interfaces of your products and services create a special benefit for your customers. In short: Your brand delivers what it promises. The next step: suitable campaign concepts, content and UX strategies, which we implement for you in line with the brand and across channels.

Customer Strategy

Brand & Product Experience

Digital Experience

Technology & Platforms

Cultural Change & Transformation

Our Founder Lauren Dufflar

Hey there! My name is Lauren Dufflar and I am taking this opportunity to introduce myself as the creator of Dufflar Designs.

With a large corporate marketing background and top marketing and communication education, I am specializing in Social Media Marketing – an area providing the highest impact in the current social and economic environment.

My skills include the e-commerce campaign launch and management based on the detailed understanding of the customer engagement and brand interactions.

I believe that Social Media Marketing is there not just to promote your business – it is the number one tool to create brand awareness, generate leads, increase sales and drive traffic to the company website. And a well-designed social media marketing strategy offers all of it.

Furthermore, the best social media marketing strategies offer comprehensive built-in solutions for advertising, selling and customer service which can be used as the additional tools to move the needle on your sales. This is what I do the best.

To sum up, I am an expert in creating social media strategies and building brands for individuals and businesses. ­čĺ» Whether you are looking to establish yourself from the ground, reinvent your brand, or need guidance on how to get started: I can help you.

In my career, I have helped numerous clients to grow their brand organically, by growing their social media followers base, dealing with influencers marketing, creating their persona online through content creation and ultimately increasing revenue through brand awareness and engagement.

Feel free to contact me and ask for more specific details. I would be delighted to be a part of your success story.

Platforms: Instagram, Facebook, Pinterest, TikTok, HubSpot, Planoly, Google Analytics, Preview, Lightroom, Canva, and InShot.

Social Media

  • Hashtags Creation
  • Production of Content (videos, pictures, reels)
  • Instagram Insights for engagement statistics
  • Direct interaction with audience
  • Community engagement
  • Social customer services

Facebook, Instagram, LinkedIn Ads

  • Design and creation of ads
  • Target specific audience who are most likely to buy/signup
  • Create an audience data who all are interested a.k.a potential leads
  • Report with results to find the best performing combination
  • Test and track of marketing campaigns

Climate Positive Company

Companies have an impact in the world. Those companies that support us have a positive impact.

People are naturally good, and we want to make something for the world we live in.

That is why we created a partnership with ReforestArg – To unite as a community and together make a huge change.

Why Do We Plant Trees?

Because they absorb CO2, are the habitat of many species, protect soil and water, provide food, and much more.

Apply for a Career

Apply for a career at Dufflar Designs and start being of a part of the change! We create a bridge between brands and their success, join us in our journey today and start working with us towards a brighter future!